Capture Feedback Everywhere Your Customers Meet You Digitally
The HappyOrNot Smiley Digital range brings the world’s most recognised feedback experience to your website, email communications, and your own on-screen hardware — all feeding into one powerful real-time analytics portal.
Over 1 billion feedbacks collected globally via HappyOrNot Kiosks
HappyOrNot Digital Feedback Solutions
The easiest and most effective way to discover the reason behind emotions — online. The Smiley Digital range is the perfect match for your digital touchpoints, giving you a 360° view of customer satisfaction across your website, email communications, and in-location digital screens. The same iconic Smiley Face experience. The same real-time analytics portal. Deploy wherever your customers interact with you.
We have a digital solution for every need
Three ways to deploy the Smiley Digital — choose one, or combine them all for full omnichannel coverage.
Website
Captures the When, Where, What and Why of your online customer experience. Captures higher verbatim feedback, important for improvement decisions. Great for capturing feedback on checkout flows, appointment booking, service portals, and overall digital accessibility. Works on any website or mobile app that supports JavaScript.
Deploy as a persistent Embed on any page, or as a contextual Pop-up for single-use pages like eCommerce thank-you screens.
Manage everything remotely from the reporting portal.
Captures feedback on every email interaction — by individual, team, or department. Turn every outbound email into a feedback opportunity. Simply add the Smiley Faces to any email signature. All a recipient needs to do is click a smiley face to give feedback — no forms, no redirects, no friction.
Own Hardware
Captures the When, Where, What, Why — on hardware you already own. Smiley Flex transforms your existing touch screens into dedicated feedback kiosks — delivering the same full interactive experience.
Quick to deploy
Real-time digital feedback has never been this fast to get up and running.
Sign Up
Train
Communicate
Deploy
Feedback accessible in real time via the HappyOrNot Analytics Portal
All feedback from every Smiley Digital solution flows directly into the HappyOrNot reporting portal — in real time. Set satisfaction targets and receive automated email reports daily, weekly, or monthly.
“Over 73% of consumers use multiple channels during their buying journey. Ensuring that your digital and physical experiences are aligned is crucial to retaining customers and growing satisfaction.”
HappyOrNot Global Research
HappyOrNot Digital Features and capabilities
Feature / Capability
| Capability | Website | Own Hardware | |
|---|---|---|---|
| Capture feedback via pressing a smiley face | Yes | Yes | Yes |
| Capture root cause via follow-up option selection and open comments | Yes | Yes | Yes |
| Ability to enter open feedback comments | Yes | Yes | Yes |
| Manage the survey remotely in reporting portal | Yes | Yes | Yes |
| Ability to add branding to survey screen including logo, text and colour | Yes | Yes | Yes |
| Ability to customise the Thank you page text | Yes | Yes | Yes |
| Create multi-day surveys (different survey question on different times or days) | Yes | Yes | Yes |
| Real time feedback sent to the reporting portal | Yes | Yes | Yes |
| Supports 30+ languages with selectable options | Yes | Yes | Yes |
| Supports Survey Thank you page redirects based on Smiley Face selected | Yes | Yes | Yes |
| Control the frequency in which the Digital is displayed to a visitor | Yes | Yes | Yes |
| HappyOrNot AI Open Feedback Insights | Yes | Yes | Yes |
| AI Pattern detection to identify improvement opportunities | Yes | Yes | Yes |
| Minimum purchase requirement | 1 Digital License | 1 Digital License | 5 Digital License |