The World’s Most Recognised Customer Feedback Kiosk.
Trusted by organisations across Australia, New Zealand, and the Pacific for over 12 years, the HappyOrNot Smiley Touch and Smiley Terminal deliver the highest response rates of any feedback solution on the market. One press. Real-time results. Actionable insights your team can use today.
Over 1 billion feedbacks collected globally via HappyOrNot Kiosks
HappyOrNot Feedback Kiosks
HappyOrNot kiosks, the easiest and most effective way to discover the reason behind emotions. The Smiley Kiosks are the perfect solution for on-premise locations, enabling your customers to provide feedback in the moment at the experience.
We have a kiosk for every need
Smiley Terminal
Four Physical buttons – press and go. More than a simple pulse, captures the When, Where and What. Great for high traffic areas i.e. busy airport security zones, theatres, bathrooms, sport stadiums, transport (busses, ferries, trains). Where people do not have time to provide deep feedback.
Powered by standard batteries with a 12 month+ battery life, no external power is required, no Wi-Fi just mobile network access. Simple A4 question poster above the unit designed to attract maximum feedback. Assign surveys to kiosks in the reporting portal.
Smiley Touch
Touchscreen Smileys with follow-up reason selection and open comments. Captures the When, Where, What, Why and Who (demographics add on). Great for capturing feedback across areas where it is important to understand the why, the reason behind the press. Suitable for any environment where you interact with customers and your community.
Quick to deploy
From Order to Deploy in under 12 business days, real-time feedback has never been this quick to obtain.
Feedback accessible in real time via the HappyOrNot Analytics Portal
All feedback from your kiosks flows directly into the HappyOrNot reporting portal — in real time. View results by location, time of day, day of week, or time period. Set satisfaction targets and receive automated email reports daily, weekly, or monthly. Share live results on your office info screens. Export to PDF, Excel, or PowerPoint for leadership reports.
“Previously, we had blind spots in the management of our facilities. As a result of using HappyOrNot, we no longer have those blind spots anymore.”
Rebekah Schulz, Former Director of Community & Culture, Georges River Council
HappyOrNot Kiosk Features and capabilities
Feature / Capability
| Feature | Smiley Terminal | Smiley Touch |
|---|---|---|
| Capture feedback via pressing a smiley face | Yes | Yes |
| Ability to enter open feedback comments | No | Yes |
| Ability to brand the Touch User interface screen with logo, text and colours | Yes | Yes |
| Ability to display a QR code on the thank you page to drive further engagement | Yes | Yes |
| Create and manage the survey in the reporting portal administration | Yes | Yes |
| Connects via Mobile Phone Network | Yes | Yes |
| Connects via Wi-Fi | No | Yes |
| Can be deployed as a Kiosk Stand | Yes | Yes |
| Real-time feedback Alerts can be triggered on button presses | Yes | Yes |
| HappyOrNot AI categorizes comments in real time | Yes | Yes |
Additional Premium Features
The Smiley service is packaged into 2 packages, Essentials and Professional. In addition to the features listed above, the following premium features are provided as part of the Professional version.