Quickly spot trends, identify the root cause and act in near real time.
Uniquely trained AI feedback model, provides instant, unbiased visibility into customer sentiment.
Whether you're in the office, on the road, or on the floor, accessing the results is easy via the HappyOrNot App.
All Your Feedback. One Portal. Real Time.
All your HappyOrNot feedback in one real-time reporting portal. Dashboards, automated reports, AI feedback analysis, benchmarking and export. Trusted in Australia, NZ & Pacific.
All Your Feedback. One Portal. Real Time.
Whether your feedback comes from a Smiley Touch kiosk, a Smiley Sign QR code, or a Smiley Digital widget on your website or email — it all flows into the same real-time reporting portal. Your team gets a complete, unified view of customer or employee satisfaction across every location and channel, from any device, anywhere.
Actionable
AI Insights
Accessible
PushMyButton Demo Video
Watch a Quick Run Through of The Reporting Portal
Quick View - Your Real-Time Dashboard
The Quick View dashboard is your command center. The moment you log in, you see:
- Overall satisfaction index ranking every location – updated as responses come in
- Comparison – against your targets and previous periods
- Hourly and daily satisfaction trends – heat maps identify abnormal results to focus on
- Auto-refreshing display – perfect for a back-office monitor or front-line screen
Analytics— Drill Down Into the Detail
The details tab provides the in-depth view of your feedback by all locations, groups, or individually.
- Filter by location, date, day & time – Understand exactly when and where satisfaction dips occur. A drop every Monday morning? A spike on weekends? The analytics tool makes patterns visible in seconds.
- HappyOrNot Index or NPS – Choose the metric format that fits your organisation. Display results as a HappyOrNot satisfaction index or as a Net Promoter Score — toggle between them without losing your data.
- Benchmarking – Compare any location, team, or time period against any other. See which sites are leading, which need support, and benchmark your performance against global HappyOrNot industry averages.
- Demographic data – When paired with the Smiley Touch, capture additional demographic data alongside your satisfaction results — segment feedback by visitor type for richer insight.
- Open feedback – view in real time the open comments that have been entered and view by AI categorisation
- Highlights and Painpoints – View the reasons why a Smiley Face is being pressed and identify the root cause of any issues
Open Feedback - AI Driven
When customers leave a written comment alongside their smiley rating, Open Feedback AI reads and categorises every response by topic.
Instead of manually reviewing thousands of comments, you see instant trend summaries: which topics are improving, which are declining, and what customers are talking about most.
Spam filtering is built in — irrelevant or inappropriate comments are automatically excluded, so your data stays clean.
Performance Reports — Automated & Scheduled
The reporting portal sends performance reports automatically — no manual effort required:
- Daily reports – A morning summary of yesterday’s results for frontline managers — a simple, effective way to start the day with the facts.
- Weekly reports – Week-on-week performance for location managers and team leaders. Ideal for team huddles and shift briefings.
- Monthly reports – Month-on-month trend analysis for regional managers and executives. Automated and ready for board packs.
- Export on demand – Export results to PDF, Excel, PowerPoint, or as images at any time. One click. Formatted and ready for stakeholder presentations.
Real Time Alerts and Collaboration
Set-up Alerts to notify key staff when response triggers are met. Where that is a percentage based alert based on red presses, or a positive alert of great customer service.
- Alerts are visible to the people who need to see them and act upon them.
- Collaborate with actions on what steps were taken to rectify the issue.
- Receive alerts in real time via the Mobile App or Email.
Share Results Live
- Live screen display – The auto-updating summary report can be displayed on any office info screen or digital noticeboard. Share your results with your team in real time — no login required for display.
- Embed on your website – Display a live satisfaction score on your website or intranet — showing visitors and staff your real-time performance.
Integrations
Combine your results with organization data stores via HappyOrNot integrations.
- Export to CSV – easily export your feedback in a raw format for any time period.
- API Integration – Merge HappyOrNot data with your existing systems — CRM, BI tools, ERP, or data warehouse. The HappyOrNot API is available as an optional add-on.
- Data integrations – Connect your HappyOrNot results to tools like Power BI, Tableau, or your internal dashboards for a unified performance view.
User Access & Security
The HappyOrNot portal uses role-based access so every team member sees exactly what they need. With Single Sign On capability included for free, manage your users in your standard security tools or via the HappyOrNot reporting portal user management.
- Frontline / Location Manager Their location’s results only — today’s data, their targets, their reports
- Regional Manager All locations in their region — benchmarking and comparison across sites
- Executive / Administrator Full access to all locations, all regions, all data, and user management
- Report-Only Users Receive automated email reports without needing portal access
All Your Feedback. One Portal. Real Time.
Want to see the reporting portal in action?
Book a 30-minute demo and we’ll walk you through your data — live, in the portal, for your industry.