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Know What Your Diners Think — Every Service, Every Site, Right Now

Discover how Push My Button helps catering operators, food service providers, and hospitality teams capture real-time meal feedback across mining villages, corporate dining rooms, educational campuses, and fast food operations — and use it to drive service quality, retain contracts, and keep the people they feed coming back.

The Challenge Facing Catering and Hospitality Operators

The people you feed three times a day have opinions about every meal. The question is whether you’re hearing them.

In managed catering environments — remote mine sites, corporate campuses, university dining halls — dissatisfaction doesn’t show itself the way it does in a restaurant. Diners can’t walk out and go elsewhere. Instead, frustration accumulates quietly, surfaces as low morale, and eventually becomes the reason a contract isn’t renewed. Often without the operator ever knowing what went wrong.

Comment boxes and monthly reviews describe history, not today’s service. By the time an issue surfaces, it’s already repeated itself dozens of times.
Client feedback only means you hear from the company, not the diners — and by the time the client raises a concern, the workers or students have already formed their view.
No meal-by-meal visibility means a dip in breakfast quality, a Friday menu issue, or a slow service window stays invisible until it becomes a pattern the client notices first.

Without in-the-moment feedback, catering operators are left reacting to dissatisfaction rather than responding to it — and in a contract environment, that’s the difference between renewal and retender.

The Right Tools for Catering and Food Service

Smiley Kiosk — The Overall Pulse After Every Meal Service

The HappyOrNot Smiley kiosk — available as the Smiley Touch touchscreen or the Smiley Terminal with large physical buttons — sits at the dining room or servery exit and captures satisfaction as diners leave after each meal. One press. No app. No form. The rating is given at the freshest moment of the experience.

The Smiley Touch adds a follow-up question — diners can select what drove their rating from options like food quality, portion size, menu variety, service speed, or cleanliness. That context turns a score into an operational signal your kitchen team can act on before the next service. The Smiley Terminal is the simpler option: four large physical buttons, one press, maximum participation — ideal for high-throughput exits or environments where speed matters more than context.

Both connect via built-in SIM card, requiring no client network or IT access. Breakfast, lunch, and dinner are tracked as separate data sets — so your operations manager knows by 2:00pm how lunch compared to last Saturday, not at the next monthly review.

Zone-Level Feedback at Tables, Counters, and Service Areas

While the kiosk captures the overall dining experience at the exit, the Smiley Sign captures feedback at the zone level — on the table, at a specific service counter, or in a distinct area of the dining space. Diners tap their phone on an NFC-enabled table talker or sticker, or scan a QR code, and rate that specific part of their experience in under three seconds. No app. No account.

Smiley Sign is also the lowest-cost way to extend feedback coverage. A table talker or sticker requires no power, no installation, and can be placed or repositioned in minutes. For operators managing multiple sites or large dining spaces, it’s the most practical way to get specific, zone-level data without a kiosk at every point.

A Day in the Life of a Catering Operation

Here’s how the Smiley Touch works across a typical day for a catering team managing accommodation and dining at a remote Australian mine site:

5:45am — Breakfast service opens. Workers come off the night shift and the early day shift begins.

→ The Smiley Touch at the dining hall exit captures ratings as diners leave. By 7:30am, you have a breakfast satisfaction score for the morning — and if the scrambled eggs weren’t right, you’ll know about it before the kitchen team starts lunch prep.

12:00pm — Lunch service. This is the highest-volume meal of the day, with the broadest cross-section of workers.

→ The Smiley Touch captures a separate data set for lunch — independent of breakfast. If there’s a pattern of lower satisfaction on Mondays or when a particular cook is rostered, that pattern becomes visible over time.

5:30pm — Dinner service. The follow-up question on the Smiley Touch asks “What would you most like to see improved?”

→ A cluster of responses pointing to menu variety generates is visible in the reporting portal. The catering manager sees it on their mobile app before the service even closes.

End of day — Across three meal services, the catering operation has real satisfaction data for every shift, broken down by meal, by day, and over time.

→ That data is ready to include in the monthly client report to the mining company — showing trends, highlighting improvements, and demonstrating that feedback is being captured continuously and acted upon.

All Your Feedback in One Reporting Portal

No matter how many dining rooms, how many meal services, or how many client sites you manage, all feedback flows into the same HappyOrNot reporting portal in real time.

Real-time alerts when satisfaction drops after any meal service, at any location
Meal-by-meal trend data showing how breakfast, lunch, and dinner perform independently
Day-of-week analysis revealing which services consistently underperform
Multi-site benchmarking across your full catering portfolio — compare sites, compare crews, identify your highest and lowest performers
Automated daily, weekly, and monthly reports sent directly to your operations team and your clients
Export data to PDF, PowerPoint, or Excel for client presentations and contract reviews
AI-powered open feedback categorisation that automatically surfaces urgent issues, recurring complaints, and staff shout-outs
Mobile app access for managers overseeing multiple sites — check how any dining room is performing from anywhere

HappyOrNot Across Every Catering and Food Service Environment

Mining and Resources Villages

Workers eat every meal on-site for weeks at a time. Food satisfaction directly affects morale and the operator’s client relationship. Kiosks at dining exits after every service, Smiley Sign on tables for zone-level meal feedback. Real-time data the mining company can see in the portal.

Fast Food and Quick-Service Restaurants

Speed matters. A Smiley Kiosk at the exit or tray return captures satisfaction before diners leave. Multi-outlet operators get a benchmarking view across all locations to see who’s delivering and who needs attention.

Contract Catering to Third-Party Clients

Catering companies delivering under contract use the reporting portal as a transparency tool with their clients. Real-time diner satisfaction data, accessible to the client directly, transforms the relationship from periodic reporting to continuous visibility.

Education and University Catering

Students have strong views on food quality, value, and variety. A kiosk at the dining hall exit and Smiley Sign at specific stations captures that sentiment service by service — and gives catering managers specific input to drive menu development.

Measurable Operational Benefits for Catering Teams

1. Know after every service whether you hit the mark

Real-time alerts mean your catering manager knows whether breakfast landed well before lunch prep begins. That speed of feedback allows for same-shift adjustments — a quality standard that slipped, a menu item that consistently rates poorly, a service speed issue on a particular day — rather than discovering the problem weeks later in a client review.

4. Benchmark across sites and build a culture of quality

For catering operators managing multiple dining venues or client sites, a single dashboard showing how every site is performing creates healthy, data-driven competition. High-performing kitchens become a model for others. Underperforming sites are identified early, before the client notices and before it affects the contract.

2. Retain contracts with data, not just assurances

In managed catering, the contract renewal conversation is the most commercially important moment in the relationship. When you can walk into that conversation with continuous satisfaction data — trending upward, benchmarked against your other sites, with specific improvement actions documented — you’re presenting a fundamentally different case than a service assurance letter. The data is the proof. The proof is what wins renewals.

5. Plan menus and staffing around what the data actually shows

Over time, the satisfaction data reveals patterns that manual observation would never capture consistently. Which day of the week consistently underperforms at lunch? Which menu category drives the most negative responses in summer? Which service window produces the highest satisfaction scores, and why? That longitudinal data becomes a planning tool — informing menu rotation, staffing allocation, and service model decisions with real evidence rather than intuition.

3. Give your kitchen teams something to be proud of

Positive feedback — including open-text comments complimenting specific meals or staff — flows through the same system as operational alerts. Sharing that positive data with your kitchen team and front-of-house staff recognises good performance in a specific, evidence-based way. In a catering environment where staff are often working long shifts in challenging locations, that recognition matters.

A collection of our amazing clients

We work with Customers across Australia and New Zealand

“ We have been using HappyOrNot since 2009, and implemented it as a KPI in our operations in 2010. Today, HappyOrNot is a standard part of our restaurant concept. It is a win-win for all involved – we can ensure the quality required by quality standards, our operators have a state-of-the-art tool and motivator to help them exceed their targets and gain rewards, and our lunch customers have a convenient way to give feedback and see the results via the customer interaction report.”

Laura Krusius, Head of Frontline Services, Technopolis, Plc.

Ready to Know What Your Diners Think — After Every Meal?

Push My Button has been helping catering operators, food service providers, and hospitality teams across Australia, New Zealand, and the Pacific capture real-time diner feedback for over ten years. We understand the commercial pressures of managed catering contracts, the operational realities of remote site dining, and the workforce morale implications of consistently good or consistently poor food service.

Whether you’re running one dining room or a hundred sites across the country, we have a feedback programme that fits your operation, your clients, and your team.