HappyOrNot Pricing
Take the guess work out of capturing customer and employee feedback
“We have embedded HappyOrNot into the hospital and report to a governing committee monthly on the data. I have found that the open feedback is powerful in both conveying appreciation to staff and for real time targeting of areas to address.”
Linda McCulloch, Patient Safety & Quality Manager, NBMLHD Lithgow Health Service
HappyOrNot Packages
Our pricing is based on the number of experience points (Physical or digital locations), the length of term and the package capabilities.
We never charge for the number of surveys, the number of feedbacks you receive, the number of users you require to access the results and in addition the kiosks are under warranty for the length of your term.
Essentials
The Essentials package delivers the core features that every customer requires to measure customer or employee experience.
- Unlimited Surveys
- Unlimited Users
- HappyOrNot Index Surveys
- NPS Surveys (adapted)
- Guard Feedback quality
- Multiple Simultaneous Surveys
- Full user and Admin access to Analytics portal
- Review Results and prioritise actions
- Open Comments AI Summary (NEW)
- Promo Engagement Screen
- Access Analytics via Mobile App
- File Export to engage the team (Excel, CSV, PowerPoint, PDF, JPG)
- Real time data
- Live Sharing
- Set and Track Targets
- Industry Benchmarking
- Customise kiosk with branding and additions (optional costs)
- Survey Colour Branding
- Onboarding training
- Online Self guided help
- Business Hours Support Monday to Friday
- Single Sign On (SSO)
- Real Time Feedback and Collaboration
Professional
The Professional package includes all of the Essential features plus unlocks premium capabilities and future new capabilities.
- Includes Essentials Features
- Ability to capture contact details to enable immediate response to feedback
- Add insight behind the feedback
- Additional Rating Scales
- Multi Level Surveys
- Feedback Guard
- Predict future performance based on previous trends
- Access to new features as and when released
- Premium Support
- Unlimited training sessions
- ADD ON OPTION - Capture Demographics
Enterprise
The manage package includes all of the professional features plus services to assist in the management of the platform on behalf of the customer.
- Includes Professional Features
- Let PushMyButton manage the solution for you
- Premium Support
- API access
- Demographics
How much does it cost?
For less than the cost of a coffee a day $6.00
You get a smiley touch
And 20% of footfall providing feedback
For Example, the weekly cost for a single location with one Smiley Kiosk*
AUD
$15
And at that location, you have a weekly footfall of 2,500 people, buyers and non buyers
People
1,150
Of those potential customers, on average 20%** or more provide you feedback on the CX.
Feedbacks
157
That's a cost of under 10 Cents Per Feedback
AUD
$0.023
Collecting Customer Experience data in real time has never been easier. Start your journey now with HappyOrNot and join the community making customers happier one smiley at a time.
*Excludes set-up costs ** Average percentage of feedback is dependent on type of service being provided and can fluctuate across the year. Percentage could be lower or higher dependent on organisations buy in to collecting customer experience feedback.
GET A QUOTE NOW AND REALISE THE BENEFIT OF GREAT CUSTOMER EXPERIENCE