of building users dissatisfied with facility services will proactively report it. The rest form a quiet opinion — and share it with the client at review time.

the real cost of a single complaint escalation when manager, admin, and client relationship time is factored in. Avoiding one a month per site covers a significant portion of the HappyOrNot investment.

per month to deploy HappyOrNot across a 10,000m² building. Less than 0.6% of a typical monthly cleaning contract value

Protect Your Contracts With Real-Time Performance Visibility

Push My Button helps facility management companies capture in-the-moment feedback on cleaning, foyer management, security, and every managed service — and turn that data into the evidence that wins contract renewals and differentiates you at tender.

The Challenge Facing Facility Management Operators

Your contracts are judged on performance. The problem is performance is currently being judged on complaints — not data.

Facility management companies deliver cleaning, security, concierge, and building services across dozens or hundreds of client sites — contracts worth tens of thousands to hundreds of thousands of dollars a year. Yet the performance data underpinning them is almost always reactive: a complaint lodged, an audit scheduled, a supervisor’s walkthrough after the fact.

The workers, tenants, and visitors using your services every day have a clear view on how well you’re delivering. Without a simple mechanism to capture that in the moment, those signals go unrecorded — and the first your operations team hears of them is at a client contract review.

Complaints and audits are rear-view mirror data: By the time an issue is logged, it’s already repeated itself. The window to fix it proactively has closed.
Audits measure compliance, not experience: A checklist confirms the task was done. It doesn’t confirm the people in that space noticed — or were satisfied.
One complaint outweighs a hundred good shifts: Without continuous data, a single bad experience carries disproportionate weight at review time. There’s no evidence to demonstrate the norm.
No floor or shift-level visibility: A single site score tells you nothing about which building, which crew, or which time of day the problem sits in.

Without real-time feedback, facility management operators are left defending contracts with anecdote rather than winning renewals with evidence.

<10%

$200 - $400

$0.016/m²

The Solution — Continuous Feedback That Protects Your Contracts

The Smiley Touch — Simple to Deploy, Immediate to Act On

The Smiley Touch is a standalone feedback kiosk that captures real-time satisfaction ratings at the point of experience. Building users press one of four smiley-face buttons as they pass through a lobby, exit a bathroom, or leave a service desk interaction. One press. No app. No account. No IT integration required.

Smiley Touch connects via its own built-in SIM card — no client network access, no IT approvals, no cabling. It arrives ready to deploy and can be repositioned between floors or buildings as contracts evolve. The optional follow-up question lets users select what drove their rating — cleanliness, presentation, security, service — turning a satisfaction score into a specific operational signal. Your team knows not just that satisfaction dropped on Thursday afternoon, but on which floor and why.

Where the Smiley Touch is placed:

Building foyer and lobby exits
Floor-level lobby and bathroom exits
Security and reception desks
Common areas and amenity zones

The Smiley Terminal — High Volume, Zero Friction

Where the Touch collects context, the Smiley Terminal delivers the simplest possible experience: four large physical buttons, one question, one press. Battery-powered and SIM-connected, it requires no power socket and no network access — ideal for high-footfall corridors, building exits, and bathrooms. Used alongside the Touch, it gives operators a tiered approach: richer data where detail matters, high-volume simplicity where throughput is the priority.

The Smiley Sign — Poster-Simple. Anywhere a Wall Will Take It.

Not every feedback point needs a kiosk. The Smiley Sign is NFC-enabled intelligent signage that lets building users tap their phone or scan a QR code to rate their experience — no device, no power, no installation. It works wherever a poster can be placed, making it the most cost-effective way to extend feedback coverage across a large or complex building portfolio.

For facility management operators, this opens up locations that a physical kiosk can’t economically reach — individual floor kitchenettes, stairwells, lift interiors, outdoor amenity areas, or lower-traffic zones where a full kiosk deployment isn’t justified. A Smiley Sign poster on the back of a bathroom door, beside a service notice board, or at a floor-level cleaning sign-off point captures feedback from building occupants at virtually zero deployment cost beyond the print itself.

Scalable Across Your Whole Portfolio

Because devices operate independently of client IT, there are no approvals, integrations, or delays. A pilot across three buildings can be up and running in under two weeks. Here’s how a typical day looks:

7:00am — Building users arrive after the overnight clean. As they move through floor lobbies, they press the Smiley Touch.

→ By 9:00am you have a floor-by-floor satisfaction reading — before the client’s facilities manager has had their first meeting.

12:30pm — A spike of red faces on floor 9’s bathroom feedback triggers a real-time alert.

→ A crew member is dispatched and the issue resolved before the afternoon peak.

5:00pm — Hundreds of data points across 20 floors, 3 buildings, exportable to PowerPoint, PDF, or Excel.

→ Your monthly client meeting isn’t a service assurance story. It’s evidence.

All Your Feedback in One Reporting Portal

All feedback across every building and service area flows into the same reporting portal in real time — accessible via browser or mobile app.

Real-time alerts when satisfaction drops at any location
Filter by building, floor, time of day, and service category
Set KPI targets and track performance against contract requirements
Benchmark crews and sites across your full portfolio
Export to PDF, PowerPoint, Excel, or CSV for client reporting
Automated daily, weekly, and monthly email reports
Unlimited user access — including logins for your clients

The ROI Case — Why Wouldn't You?

At $0.016 per m² per month, HappyOrNot costs around $160 a month to run across a typical 10,000m² building. Against a cleaning contract worth $25,000 a month, that’s less than 0.7% of contract value. The question isn’t whether you can justify the investment — it’s hard to justify not making it.

Here’s why:

Protecting one contract pays for 100+ sites.

A single 10,000m² contract is worth $200,000+ a year. The annual HappyOrNot cost across that building is $1,500–$2,000. If real-time data helps you hold that contract at renewal, the return has already paid for your entire portfolio deployment. Once.

A 1% reduction in churn is a significant return.

Managing 20 buildings at $250,000 per site is a $5 million revenue portfolio. A 1% reduction in contract churn — just one retained site — is $50,000 in revenue against a $30,000 annual HappyOrNot cost across those sites. Positive ROI from day one.

Escalations are expensive. Avoiding them is cheap.

A single complaint escalation costs $200–$400 in real management time. Avoiding just one per site per month across 20 sites is up to $96,000 a year in avoided cost. HappyOrNot doesn’t need to prevent many escalations to pay for itself entirely.

Disputes disappear when you have the data.

“We think cleaning standards have slipped” is hard to challenge without evidence. “Here’s real-time satisfaction by floor and time across the past three months” ends the conversation. Real data replaces costly disputes, penalties, and concessions with a clear record of performance.

The operational upside stacks up too.

Save four supervisor hours a month per building at $40/hour. Across 20 buildings, that’s $3,200 in recovered time annually — before accounting for reduced complaint handling. Even a 0.5% improvement in service performance across the portfolio nears break even on its own.

Measurable Operational Benefits

1. Fix issues in the same shift — not the next client meeting

Real-time alerts mean problems are resolved before they reach the client, before they become formal complaints, and before they affect the next review.

2. Make transparency part of your service offe

Give your client’s facilities manager their own login to their building’s live satisfaction data. An always-on performance window builds more trust than any monthly report.

4. Win tenders with data, not promises

Real historical satisfaction scores, broken down by building and shift, are a fundamentally stronger tender proposition — particularly for clients specifically looking for evidence of consistent delivery.

3. Make performance management objective

Side-by-side crew and building benchmarking makes performance conversations evidence-based — not anecdotal. High performers get recognition. Underperforming locations get targeted support.

A collection of our amazing clients

We work with Customers across Australia and New Zealand

“ We have been using HappyOrNot since 2009, and implemented it as a KPI in our operations in 2010. Today, HappyOrNot is a standard part of our restaurant concept. It is a win-win for all involved – we can ensure the quality required by quality standards, our operators have a state-of-the-art tool and motivator to help them exceed their targets and gain rewards, and our lunch customers have a convenient way to give feedback and see the results via the customer interaction report.”

Laura Krusius, Head of Frontline Services, Technopolis, Plc.

Ready to Turn Performance Data Into Contract Security?

Push My Button has been helping facility management operators across Australia, New Zealand, and the Pacific for over ten years. Whether you’re protecting three buildings or three hundred, we’ll help you build the feedback programme that turns your service delivery into measurable, demonstrable, competitive advantage.